WHAT WE BELIEVE AND HOW WE CHOOSE
TO BEHAVE
 
 

At Anantara we always behave in the following way…

  • We have pride in the work we do, how we present ourselves, and how we communicate with our guests and our colleagues.
  • We use our initiative and always find the best way to solve a problem for a guest or a colleague.
  • We work as a team with colleagues across all departments to deliver the highest quality of service on all occasions.
  • We always think of new ways to surprise and delight our guests.
  • We treat guests and colleagues with dignity and respect.  Everyone is important.
  • We hold ourselves to the highest standards of honesty and integrity.
  • We are proud to represent our hotel and our country to guests from all over the world. 
     
  CHARACTERISTICS OF OUR TOP-PERFORMERS  
 

 

 
 

Within Anantara, our top-performers always demonstrate the following attitudes:

  • Within Themselves – Personal Discipline
  • They can prioritise their workload effectively and be organised and structured at work
  • They manage their time and pay attention to detail.  They know their jobs, and are able to work without close supervision.
  • They act with personal professionalism and integrity at all times.  They conduct business honestly and fairly.
  • They display a positive attitude, even under pressure.  They personally check their work to ensure its accuracy.
  • They constantly look to develop their own professional skills and abilities
  • Toward their Colleagues and Guests
  • They always try to anticipate and exceed the needs of customers and colleagues
  • They use their own initiative and good judgement to solve problems in a calm and efficient way
  • They enjoy working with others to achieve common goals.  They volunteer as required to ensure the success of the team
  • To Meeting the Needs of the Business
  • They are committed to meeting and exceeding all performance standards
  • They perform job tasks in line with established policies and procedures
  • They always try to provide a top-quality experience to all our guests.