At Anantara we always behave in the following way…

• We have pride in the work we do, how we present ourselves, and how we communicate with our guests and our colleagues.
• We use our initiative and always find the best way to solve a problem for a guest or a colleague.
• We work as a team with colleagues across all departments to deliver the highest quality of service on all occasions.
• We always think of new ways to surprise and delight our guests.
• We treat guests and colleagues with dignity and respect.  Everyone is important.
• We hold ourselves to the highest standards of honesty and integrity.
• We are proud to represent our hotel and our country to guests from all over the world. 
  

Within Anantara, our top-performers always demonstrate the following attitudes:

• Within Themselves – Personal Discipline
  

• They can prioritise their workload effectively and be organised and structured at work
• They manage their time and pay attention to detail.  They know their jobs, and are able to work without close supervision.
• They act with personal professionalism and integrity at all times.  They conduct business honestly and fairly.
• They display a positive attitude, even under pressure.  They personally check their work to ensure its accuracy.
• They constantly look to develop their own professional skills and abilities

• Toward their Colleagues and Guests

• They always try to anticipate and exceed the needs of customers and colleagues
• They use their own initiative and good judgement to solve problems in a calm and efficient way

• They enjoy working with others to achieve common goals.  They volunteer as required to ensure the success of the team

• To Meeting the Needs of the Business

• They are committed to meeting and exceeding all performance standards
• They perform job tasks in line with established policies and procedures
• They always try to provide a top-quality experience to all our guests.